Cancellation Policy for Craft Custom Manage Services for WP

Craft Custom Sites is committed to providing flexible and transparent cancellation options for our Managed Services plans. Below is our cancellation policy, designed to ensure clarity and fairness for all customers.

1. Cancellation Request: Customers may cancel their Managed Services plan at any time by contacting our customer support team at [email protected].

2. Monthly Plans: For monthly billing plans, cancellation will take effect at the end of the current billing month. Services will remain active and accessible until the billing month concludes, and no charges will be applied for subsequent months.

3. Yearly Plans: For yearly billing plans, cancellation will take effect at the end of the current billing year. Services will remain active and accessible until the billing year concludes, and no charges will be applied for the following year.

4. No Refunds: No refunds will be provided for the current billing period upon cancellation. For annual plans, the discounted rate applies to the entire year, and no prorated refunds are available.

5. Automatic Renewal: All plans are set to automatically renew at the end of each billing period unless a cancellation request is submitted prior to the renewal date.

6. Confirmation of Cancellation: Upon processing a cancellation request, customers will receive an email confirmation specifying the date when services will terminate.

7. Data Responsibility: Customers are responsible for backing up all data provided prior to the termination of services. Craft Custom Sites cannot guarantee the availability of data after cancellation.

8. Reactivation: Customers wishing to reactivate a canceled plan may contact our support team. Reactivation is subject to availability and current pricing.

9. Policy Updates: Craft Custom Sites reserves the right to modify this cancellation policy. Any updates will be communicated to customers via email or on our website.

10. Contact Information: For assistance with cancellations or related inquiries, please contact our support team at [email protected].

This policy ensures that customers can manage their subscriptions with confidence while maintaining the integrity of our service delivery model.